VoiceBase
Improving the stability of an AI-based platform for real-time analysis of conversational interactions, optimizing performance and reliability.
An innovative US-based IT company delivering AI/ML-driven voice analytics solutions, enabling businesses to extract real-time insights from conversational data, enhancing decision-making and operational efficiency.
Challenge
• A fragmented microservice ecosystem used multiple communication protocols, leading to maintenance overhead, inconsistent event flows, and stability issues, impacting system performance.
• The client needed a unified, custom streaming protocol to reduce support costs and improve reliability.
• Expansion to cloud communications required seamless integration with Twilio and RingCentral APIs, ensuring smooth communication across cloud-based platforms.
Solution
Custom Stream-Based Architecture
Designed and implemented a generic communication framework, defining service topologies and event-action algorithms atop Kafka, Pulsar, or NATS, standardizing message flows across the platform to improve system integration.
Real-Time Metrics & Alerts
Integrated Prometheus exporters per microservice and configured Grafana dashboards and alerts, enabling rapid performance tuning and proactive incident response under high data volume, ensuring real-time monitoring and optimizations.
Automated Integration Testing
Built a CI/CD-integrated test harness using JUnit 5 and SonarQube rules, running end-to-end tests on gRPC and REST interfaces to validate real-time pipelines and accelerate bug detection.
Our success stories
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Or feel free to contact our team directly at sales@volyatechinc.com
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Or feel free to contact our team directly at sales@volyatechinc.com